Policy and Procedures

First Time Appointments

ALL first time hair color appointments require a consultation prior to day of service to ensure proper booking. This can be either in person or via video chat.

ALL first time haircut appointments should expect 15 additional minutes added on to the service time. 

If you are drive to your appointment, please allow adequate time to find parking. There are two parking lots close by on Webster and Clay Streets, and on California between Fillmore and Steiner.

Lateness

Please alert the salon if you are going to be more than 10 minutes late. 

If you are late more than 15 minutes past your appointment time, we may need to reschedule your appointment and you will be charged the full price of the service you had booked.

Rescheduling,
Cancellation,
No-Shows

Your appointment is very important to us. And we understand that schedule adjustments are sometimes necessary. When you need to reschedule, we respectfully request a 24-hour notice for cancellations. Rescheduling within the 24 hours prior to your appointment time is still considered a cancellation.

You will receive a confirmation text (which you cannot reply to) or email 48 hours prior to your appointment. It is important to check the day and time, it will be considered a no-show if have incorrectly scheduled your appointment.

Cancellations made less than 24 hours from scheduled service will result in being charged the full amount of the appointment. 

Cancellations with less than 24 hour notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot and you will be billed the full appointment charge.

Rescheduling an appointment is allowed, however cannot be done more than 3 times. You will need to cancel and try again when you are able to keep your scheduled appointment time.

Late appointments in excess of 15 minutes and no shows will be considered a cancellation as defined above. This policy is in place out of respect for our stylists and clients. 

We understand life happens, and request that VERY sick clients stay home.

NO SHOWS: You will be charged for the full appointment fee which must be paid in full prior to reserving another appointment.